Terms of purchase and sale

1. General provisions

These "Rules of Use" (hereinafter referred to as the "Rules") are a legally binding document that establishes the mutual rights, obligations and responsibilities of the Buyer (hereinafter referred to as the "Buyer") and the Seller (hereinafter referred to as the "Seller") when the Buyer purchases goods in the Seller's online store www.hugogo.lt (hereinafter referred to as the "e-store").
Attention! By agreeing to the terms of these Rules and logging into the e-store, you accept all the terms of these Rules and undertake to comply with them.

2. Conclusion of a purchase and sale agreement

The purchase and sale agreement between the Buyer and the Seller is considered concluded from the moment when the Buyer, having created a shopping cart in the e-shop, specified a delivery address, selected a payment method and familiarized himself with these rules, clicks the "Confirm order" button. The agreement is valid until the obligations under the rules of this agreement are fully fulfilled. Each agreement concluded between the Buyer and the Seller is registered and stored in the Seller's e-shop database.

3. Buyer's rights and obligations. Payment for goods

3.1. In accordance with these Rules and the legal acts of the Republic of Lithuania, the Buyer has the right to purchase goods in the e-store.

3.2. If the data provided in the Buyer's registration form changes, the Buyer must update it immediately.

3.3. The goods selected by the Buyer are reserved and the Seller begins to execute the purchase and sale agreement only when the Seller receives a notification from the Buyer's bank about the payment for the selected goods. The Buyer must confirm the payment order no later than within 3 business days from clicking the "Confirm order" button. If the payment order is not confirmed within this period, the Seller has the right to consider that the Buyer has refused the purchase and sale agreement.

3.4. If the Buyer does not like the shape, size, color, model or configuration of the goods, he/she shall return the goods (if they are returnable) by his/her own transport or pay the return costs.

3.5. If the goods are ordered specifically from the supplier's warehouse, i.e. the Seller does not have the goods in its warehouse, but specifically orders them specifically for the Buyer and the Buyer decides to terminate the order already in progress, not due to the Seller's fault, then the Seller has the right to deduct a contract - order termination fee of 12 Euros for its already incurred or planned expenses related to sending the goods from the supplier's warehouse, returning them back to the warehouse, etc. expenses incurred.

3.6 Payments can be made using Swed, Seb, Luminor, Citadele, Šiaulių bankas electronic banking services, Visa / MasterCard payment cards, and Kniks gift cards. Payments are available in euros. Payments are processed using the MakeCommerce.lt payment platform.

3.7. The Buyer must comply with other requirements set out in the Rules and legal acts of the Republic of Lithuania.

4. Seller's rights and obligations

4.1. If the Buyer attempts to harm the operation or stable operation of the e-store, the Seller may, without prior warning, restrict, suspend (terminate) his/her ability to use the e-store.

4.2. The Seller has the right to temporarily or indefinitely terminate the operation of the e-store without separate notice.

4.3. The Seller has other rights provided for in the Rules and legal acts of the Republic of Lithuania.

4.4. To create conditions for the Buyer to properly use the services provided by the online store.

4.5. To organize the delivery of the goods ordered by the Buyer to the address specified by the Buyer.

4.6. If, due to important circumstances, the Seller is unable to deliver the ordered goods to the Buyer, he undertakes to offer the Buyer an analogous goods, and if the Buyer refuses to accept the analogous goods, to refund the money paid by the Buyer within 5 working days, if the Buyer has made an advance payment.

4.7. If the purchased product does not meet the quality requirements, the seller undertakes to replace the product of inadequate quality with a product of adequate quality, reduce the price of the product accordingly, or refund the money paid for the products and their delivery within 30 days of submitting the request.

4.8. If the contract is terminated within 7 days, the Seller undertakes to refund the money for the returned good product (if the product is returnable) within 7 days.

5. Delivery of goods

5.1. The Seller delivers the goods within the period specified in the Delivery section from the date of receipt of payment for the goods.

5.2. Upon receipt of the goods, the Buyer, together with the carrier, must check whether the condition of the goods is not damaged. If the goods have been damaged, the Buyer must note this in the goods delivery-acceptance document (waybill). Upon receipt of the goods and signing the goods delivery-acceptance document (waybill) without comments, it is confirmed that the goods have not been damaged and have been properly delivered.

5.3 If the product is sent directly from the supplier's foreign warehouse and the customer does not collect it from the post office or parcel locker within the specified time and returns it to the supplier, the customer undertakes to pay a fee of 20 EUR for the re-delivery of the product.

6. Withdrawal from a distance contract

6.1. The return of goods purchased remotely, i.e. online, is regulated by Article 6.228 ¹⁰ of the Civil Code, part 1 of which establishes that the consumer has the right, without giving a reason and without incurring costs other than those established in Article 6.228 ¹¹ of this Code, to withdraw from a distance contract or a contract concluded outside business premises within fourteen days, with the exception of the exceptions provided for in part 2 of this Article .

6.2. Due to different resolution settings of computer monitors and phone screens, the color of the product may differ on different computers, phones or other devices, i.e. may not correspond to the color of the product in reality. The buyer does not acquire the right to return the purchased goods if he is not satisfied with the color, shape, size of the goods.

6.3. If the Buyer decides to terminate the contract and informs the Seller about it, the Buyer loses the right to use the goods from the date of sending the message. The date and time of sending the message is determined based on the time of sending the Buyer's message. If it is determined that the goods have been consumed (used) after the message was sent, the Seller has the right to refuse to terminate the contract.

6.4. The Buyer may exercise the right to return the goods if the goods have not been used, are not damaged and have not lost their commercial appearance and are returnable. The returned goods must be fully completed. The Buyer is responsible for the complete completion and packaging of the item. If the goods are not fully completed and properly packaged, the Seller or its representative may refuse to accept the returned goods. Changes to the appearance of the goods or their packaging, which were necessary to inspect the goods, cannot be considered substantial changes to the appearance of the goods, but the original labels (protective films, labels, etc.) must not be removed from the goods . The Buyer returns the goods by their own transport or pays the return costs, and in this case, the shipping costs of the goods are deducted from the refundable order amount.

6.6. We do not accept returns of goods that cannot be returned for health and hygiene reasons or that we cannot verify have been opened/used, i.e. opened or used cosmetics/perfumes, or TESTERS (because they are never wrapped in cellophane).

7. Responsibility

7.1. The Buyer is responsible for the accuracy of the data provided in the registration form. The Buyer assumes responsibility for the consequences arising from the incorrectness or inaccuracy of the data provided in the registration form.

7.2. The parties shall be liable for any breach of the purchase and sale agreement concluded using the e-shop in accordance with the procedure established by the legal acts of the Republic of Lithuania.

7.3. The Buyer is responsible for the transfer of registration data to third parties. If third parties use the Buyer's registration data, the Buyer is responsible for the actions taken by the third party.

7.4. The Seller is not responsible for the information provided on the websites of other companies, even if the Buyer accesses these websites through the links in the Seller's e-store.

7.5. In the event of damage, the at-fault party shall compensate the other party for the losses incurred.

8. Sending information

8.1 . The Seller sends all notifications to the Buyer's e-mail address provided in the registration form.

8.2. The Buyer shall send all messages and questions to the address specified in the "Contacts" section of the Seller's online store.

9. Final provisions

All disagreements arising from the implementation of these rules shall be resolved through negotiations. If no agreement is reached, the disagreements shall be resolved in accordance with the procedure established by the laws of the Republic of Lithuania.